Refund Policy

Due to the nature of our products and services, we have a no refund policy on all services and products. All sales are final. Any delivery issues must be reconciled through the supplier.

Cancellations & Late Arrival

• We allow a 15-minute grace period. After the 15-minute mark, a $15 late fee will be added to your service.

• After 15 minutes, your appointment will be canceled and your deposit forfeited.

• Arriving late will affect the length and quality of your service. We will always try to accommodate late arrivals with the best possible treatment in the time remaining.

• Appointments must be canceled or rescheduled at least 48 hours in advance. After 48 hours, a new deposit is required.

• Cancellations made by the client will result in the deposit being forfeited.

• No-shows or cancellations with less than 48 hours’ notice will be charged the full cost of the appointment.

• No-call/no-show will result in a hold placed on the client’s profile, and the full balance must be paid before booking a new appointment.

Rescheduling

• Clients are allowed one reschedule per deposit, within 30 days of the original appointment.

Client Satisfaction

• Due to the nature of our services, no refunds will be issued for any treatments rendered.

• If you experience an issue, please contact us within 72 hours of your service date.

• We are committed to your satisfaction and will work with you to find a solution.

📩 Contact us:

• Email: elitespabeautylounge@gmail.com

• Call/Text: (754) 276-7175

Pricing

• Prices are subject to change without notice and may include applicable taxes.

• In fairness to all clients, no exceptions will be made to the above policies.

• By booking an appointment with us, you agree to and understand these terms and policies.