Appointments can be canceled prior to 24 hours of the scheduled appointment time via phone or email only to avoid any additional fees. If client does a NO CALL NO SHOW or last minute cancellation, the client will be charge 100% of their service cost with the card on file. If client is a monthly membership client & wishes to cancel membership, you must come into the office to cancel in person only.
Please email us at firstname.lastname@example.org with ALL order and shipping concerns or questions.
If your order arrives damaged, please send a picture of the damaged item(s) to email@example.com .You can expect to receive a response from our customer service team in 24 business hours.
Customer Service Phone Number: (954) 275-7552
Mon: 10:00 am – 5:00 pm
Tues: 10:00 am – 5:00 pm
Wed: 10:00 am – 5:00 pm
Thur: 10:00 am – 5:00 pm
Fri: 10:00 am – 5:00 pm
When will I receive my order?
All our products have a freshness guarantee, therefore all orders are handcrafted and made to order. Our orders have a 5-business day processing time. During sales and promotion, there is a 10-business day processing time. Once your order is in the packaging and shipping stage you will receive an email with your tracking number for your package.
What do I do if my order states delivered but I haven’t received it?
Before reaching out to us via email, please make sure you have done the following:
- Please refer to your tracking number. It will state whether your items were delivered to a receptionist, office, or mailbox. Also, check with neighbors to ensure it was not delivered to the wrong address. After these options please contact USPS at 1-800-ASK-USPS® (1-800-275-8777) to inquire about the delivery of your package. OR contact FedEx at 1-800-GoFedEx and provide you tracking number.
- If you believe you have done all of the above and still can’t find your package, please email us with your order details. Email: firstname.lastname@example.org We will get back to you within 24 business hours.
What do I do if my package is returned to Elite Spa Lounge.
All orders returned to The Butter Bar Skincare require a re-shipping fee in order to process a re-shipment. Please email email@example.com for further assistance. Please include your name, order number, and verify your address is correct.
I accidentally entered the wrong address at checkout and my package was returned to sender. How do I get it to be reshipped?
Elite Spa Lounge is not responsible for packages sent to the wrong address. If your order is still processing, email us the correct address, we’ll be happy to correct it for you! If you place an order using the wrong address and it already shipped, we cannot intercept the shipment. Your order will be shipped back to us and you will be responsible for reshipping costs. Please make sure the address you use is complete and correct before placing your order.
Do you ship Internationally?
We do not ship internationall . As of now ,we are not shipping Intenational orders.
International orders are subject to duty tax. Cost of shipping will be calculated at checkout and the amount paid covers shipping exclusively.
Can I pick up my Order?
Yes, you can call (954) 275-7552 to schedule a pick up time during store Spa hours of operation.
What are your your Spa hours pick up orders?
Monday- Friday 9:30am – 3:30pm
Do I need to throw out my products after 90 days?
Our products have a peak potency period ranging from six to twelve months. Anything longer than this time frame cannot sustain the bio-active nature of raw plant material, so we recommend use within this time period. We make our products fresh using ingredients that were just processed and ship directly to our client to ensure what you receive is exceptionally active.
Do you offer Refunds?
All sales are final. Refunds are made on a case by case basis. Once your order is placed there can not be any changes made. Please be sure to verify your order as well as the address before submitting.
Sale items (if applicable)
Sale items cannot be refunded or exchanged.
Do you offer exchanges?
Exchanges (if applicable)
We only exchange items that are damaged or defective or cause a visible reaction to skin. Please email firstname.lastname@example.org for further assistance. Please include name, order number, item damaged/defective, and images of damages or your skin reaction.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email . *Depending on where you live, the time it may take for your exchanged product to reach you may vary.
***Please note, purging during the first 90 days is normal and is not considered a reason for refund. Skin purging is a temporary skin reaction to specific ingredients that may cause breakouts, skin dryness, flaking, and peeling. Purging simply refers to the reaction some skin has to certain products. Some ingredients are known as exfoiliants and because they slough off that top layer of dead skin cells, new ones regenerate sooner than they would on their own, which can bring blockages to the surface and cause irritation and breakouts.
The good news is these are normally temporary, the side effects are shorter than your standard breakout, and it’s ultimately a sign that the products you just introduced to your face and body are working.
Can I place orders over the phone?
We do not take orders over the phone. Orders can be placed through our website www.elitespalounge.com or by visiting our Margate Spa location by scheduling an order pickup appointment.
Can I order online and pick up my items in the store?
Orders placed online can be picked up at the store location only with a pick-up appointment. This can be done by calling (786)443-2148 during business hours. Otherwise, orders will be shipped to the shipping address provided on the order. If you decide to come in and request your order and we can accommodate you but we you will NOT be refunded any shipping fees.
I’d like to find out more about purchasing wholesale, How do I get more information?
For wholesale pricing and information, please email email@example.com